Privacy Policy
PREPP Now respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use our emergency preparedness digital report generator, website, applications, and related services (collectively, the "Service").
1. Information We Collect
Depending on how you use the Service, we may collect the following categories of information.
Information You Provide
You may provide information such as:
- Name;
- Email address;
- Account credentials;
- Household or preparedness information;
- General location information, such as city, ZIP code, or region;
- Information about household size or preparedness needs;
- Preferences and answers entered into the report generator;
- Payment and billing information when purchasing a product or service; and
- Communications you send to us.
You should avoid submitting unnecessary sensitive personal information unless the Service specifically requests it and you understand why it is being collected.
Information Collected Automatically
When you use the Service, we may automatically collect information such as:
- IP address;
- Browser and device type;
- Operating system;
- Pages or features accessed;
- Dates and times of activity;
- Referring website or application;
- Approximate location derived from technical information; and
- Diagnostic, performance, and security information.
2. How We Use Information
We may use information to:
- Create and deliver requested preparedness reports;
- Provide, maintain, and improve the Service;
- Process transactions;
- Communicate with you about purchases, accounts, or the Service;
- Respond to customer-support requests;
- Personalize report content;
- Detect, prevent, and investigate fraud, abuse, and security incidents;
- Analyze Service performance and usage;
- Comply with legal obligations; and
- Protect our rights, users, and business.
3. Artificial Intelligence and Automated Processing
If our report generator uses artificial intelligence or automated processing, information you enter may be processed by our technology providers to generate your requested report.
We use reasonable measures to limit such processing to purposes necessary to provide and improve the Service, subject to our agreements with service providers.
If applicable, additional information about AI processing will be provided within the Service.
4. Payment Information
If you purchase a product or service, payments may be processed by a third-party payment processor.
We generally do not need to store your complete payment-card number. Payment processors may collect and process payment information according to their own privacy policies and applicable security requirements.
5. Cookies and Similar Technologies
We may use cookies, pixels, local storage, analytics tools, and similar technologies to:
- Operate the Service;
- Remember preferences;
- Understand how users interact with the Service;
- Measure performance;
- Improve functionality; and
- Support security and fraud prevention.
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect Service functionality.
6. How We Share Information
We may share information with:
Service Providers
We may share information with trusted providers that perform services on our behalf, such as:
- Hosting and cloud-storage providers;
- Payment processors;
- Email and communications providers;
- Analytics providers;
- Security and fraud-prevention providers;
- Customer-support providers; and
- AI or automated-processing providers.
These providers are permitted to use information only as necessary to provide their services or as otherwise permitted by law.
Legal and Safety Reasons
We may disclose information when reasonably necessary to comply with law, legal process, governmental requests, protect rights or safety, investigate fraud or abuse, or enforce our agreements.
Business Transfers
If our business is sold, merged, reorganized, financed, or transferred, personal information may be transferred as part of that transaction, subject to applicable law.
We do not sell your personal information merely because you use the Service.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide the Service, fulfill legitimate business purposes, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on the type and purpose of the information.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information, including rights to:
- Know or access personal information we maintain about you;
- Request correction of inaccurate information;
- Request deletion of certain information;
- Request a copy or portability of certain information;
- Opt out of certain forms of targeted advertising or data sharing;
- Withdraw consent where processing is based on consent; and
- Appeal certain privacy decisions.
These rights vary by jurisdiction and may be subject to legal exceptions.
To make a privacy request, contact us using the information below.
10. California Privacy Rights
If you are a California resident, California privacy laws may provide additional rights concerning your personal information.
Depending on the circumstances, these may include rights to know, access, correct, delete, and obtain information about certain disclosures or uses of personal information, as well as rights relating to certain forms of sale or sharing.
We will process verified requests in accordance with applicable California law.
We will not discriminate against you for exercising privacy rights provided by law.
11. Children's Privacy
The Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
If applicable law establishes a different minimum age, we will comply with that requirement.
12. Third-Party Links and Services
The Service may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party services. We encourage you to review their privacy policies before providing information.
13. Do Not Track
Some browsers offer "Do Not Track" signals or similar mechanisms. Because there is not a uniform industry standard for responding to these signals, our Service may not respond to all such signals unless required by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When we make changes, we will update the "Last Updated" date. If required by law, we will provide additional notice or obtain consent for material changes.
15. Contact Us
For privacy questions, requests, or concerns, contact:
PREPP Now
Privacy Email: support@prepp.now
Address: 100 Oceangate, St 1200, Long Beach, CA 90802
Phone: 1-800-721-0522
Please include enough information for us to understand and respond to your request. We may need to verify your identity before completing certain privacy requests, as permitted or required by law.